Insurance coverage is complicated, and payment of your hospital bill need not be a source of worry for you during your recovery. 

Our Patient Account staff will gladly answer your questions and, if necessary, even contact your insurance company for you.  Here are some of our Hospital billing frequently asked questions and answers.

• Who do I  contact for billing inquiries?

For general billing questions or to set up payment arrangements by telephone, please call 1-320-234-5000 or 1-800-454-3903 and follow the automated prompts to reach a Hutchinson Area Health Care Patient Account Representative. 

You may also mail your inquiries to:   

          Hutchinson Community Hospital
          ATTN: Patient Account Services
          1095 Highway 15 South
          Hutchinson, MN 55350

• Do I need to tell my insurance company that I will be in the hospital? And what will they cover?

We encourage you to contact your insurance company or your employer with questions about what is or is not covered by your insurance plan and any need for prior approval or notification.

• Who do I contact regarding Cost estimates for a procedure?

If you know the services you will be receiving and need an estimate of the charges, please call 1-320-234-5000 or 1-800-454-3903 and follow the automated prompts to reach a Patient Account Representative.

• Should I bring my insurance card with me to the hospital?

Yes. During the registration process we will scan your insurance information cards and ask you to sign some forms.  The hospital needs the information on your insurance card(s) to file a claim with your insurance company.  This registration process goes much faster if you bring your insurance card(s) you.

• Should I pay my co-payment when I register for my hospital/clinic visit?

Yes. Please check your insurance card for co-payment information. We accept cash, check, and MasterCard, Visa or Discover.

• Will you bill my insurance company for me?

Yes. As a courtesy, Hutchinson Area Health Care will bill your insurance company. It is your responsibility to provide accurate insurance information when requested (accident information, copy of an insurance card, etc.,) so that we can provide this billing service for you.

• How will I know if my insurance company has paid my bill?

You will receive an "Explanation of Benefits" from them summarizing their payment and the balance for which you are responsible.  If you have any questions about your Explanation of Benefits, please contact your insurance company. Their phone number can usually be found on your insurance card or your Explanation of Benefits.

• What if I get more than one bill for my hospital visit?

You may receive additional bills from medical professionals who provided services to you during your hospital visit.  For example, if you received anesthesia during your hospital stay, you will receive a separate bill from the CRNA (Certified Registered Nurse Anesthetists).   You may also receive separate bills from the radiologists, pathologists or other medical professionals depending on the services provided to you.

If you have questions about a specific bill, please call the phone number listed on that bill.

• When do I become responsible for my bill?

You are legally responsible for your bill at the time you receive services from the hospital. We require all patient balances to be paid within 30 days after you are notified that you have a balance. If you are unable to pay within 30 days, please call 1-320-234-5000 or 1- 800-454-3903 (Monday through Friday from 8 a.m. to 4:30 p.m.) and follow the automated prompts to reach a Patient Account Representative.